Terms & Conditions

General Information

Orders made on this VELUX  Natural Light solar lamp webshop are made in English and according to the law of Denmark. Orders and shipments are all handled by our partner, Borg & Bigum Danmark A/S (CVR-no. 78520418), who handles all orders and shipments. You may contact Borg & Bigum via e-mail at koncepten@borgbigum.dk. We take reservations for misprints and Natural Light solar lamps being out of stock.

Prices

All prices are in EUROS (€) including Danish VAT.

Payment

Payments can be made by credit card, such as Dankort, Visa, Mastercard or Eurocard. There are no payment fees on transactions made with credit cards. The payment will only be affected, when the order is shipped from Borg & Bigum’s warehouse. The amount withdrawn will never be higher than the amount, approved by you, during the payment process on this website.

Shipment & Delivery

The Natural Light solar lamps are shipped from Borg & Bigum’s warehouse in Albertslund, Copenhagen in Denmark. Delivery will be either via GLS or DHL depending on country of delivery. Orders will be handled and shipped within three (3) working days.

Cancellation & Refunds

You are entitled to a cancellation period of 14 days, which starts from the day you receive the ordered Natural Light solar lamp(s). If you want to cancel your order, you will have to inform Borg & Bigum by koncepten@borgbigum.dk and return the Natural Light solar lamp(s) to Borg & Bigum by using the same courier (GLS or DHL), which delivered the Natural Light solar lamp(s) to you.

Returns of Natural Light solar lamp(s) without original packaging may lead to a reduction in the value of the Natural Light solar lamp(s). Therefore, to receive a full refund, it is recommended to return the Natural Light solar lamp(s) in its original packaging.

When returning Natural Light solar lamp(s), you should make sure that they are securely wrapped. You are responsible for the package until Borg & Bigum receives it. So please keep the receipt from the courier and the track and trace number, if applicable.

You are responsible for any costs regarding the return of your Natural Light solar lamp(s).

Please note: We do not accept packages sent COD or similar.

You must attach a copy of the order confirmation or other documentation from your order when returning your Natural Light solar lamp(s).

When we receive the Natural Light solar lamp(s), we will assess them, and you will be refunded the amount you paid upon ordering. The amount will always be transferred to the credit card used, when the order was made.

The address for returning is:

Borg & Bigum
Rørvang 10
DK-2620 Albertslund

Complaints

The Sale of Goods Act, including rules regarding defects, covers your order. Thus, you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the given situation.

It is required that the complaint is justified and the defect is not caused by incorrect use of the product or other incorrect conduct.

If you have any complaints regarding delivered Natural Light solar lamp(s), please send an email to koncepten@borgbigum.dk including your complaint.

Borg & Bigum will handle your complaint in cooperation with VELUX within three (3) working days.

Wrong Delivery Address

You are required to provide a correct address for delivery of the Natural Light solar lamp(s). If the provided address cannot be confirmed, we reserve the right to withhold delivery and cancel the order.

If a shipped order is returned to Borg & Bigum due to an incorrect delivery address, extra shipment cost for re-shipping to the correct delivery-address will be added to your payment.

If you decide to cancel your order due to you have entered an incorrect delivery address, Borg & Bigum will withhold the cost of shipment and an extra fee of € 10.00.

Product liability

Borg & Bigum is liable according to the rules of the Danish Product Liability Act, when handling and shipping Natural Light solar lamps. The product liability in connection with use of the Natural Light solar lamps is covered by VELUX, the manufacturer of the Natural Light solar lamp.

Personal information

When ordering a Natural Light solar lamp you must include the following information:

• Name
• Address
• E-mail
• Phone / Mobile number

The above personal information are only for internal use, when handling your order. The information will not be disclosed or sold to third parties.

Contact

For support or questions, you may contact the call center at Borg & Bigum:

Phone: +45 28 68 92 61
E-mail: koncepten@borgbigum.dk
Fax: +45 43 42 01 43

The call center is open Monday to Thursday from 8:00 AM to 3:00 PM and Friday from 8:00 AM to 2:30 PM (GMT+1).

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